Refund/Cancellation Policies

If the Amount is already deducted from my Bank account and I have not received any acknowledgement from Phcog.net, What should I do?
Bank Transfers/ transactions usually take 1-2 days working days to get credited to our account. Kindly allow 3-4 days’ time for acknowledgement. You may also write to billing@phcog.net or call +91-9686980760

How to get a refund of payment as I have made payment more than once towards the Article Processing Charges?
Excess Payment or refund in other cases will be initiated within 7 working days after receiving written request and the author(s) need(s) to provide their Bank Details such as Account Number, Branch and Bank name, Beneficiary name, IFSC Code, Swift Code, or Paypal details in case of foreign Payments.

How to get a refund of payment for the cancelled manuscript as I have made payment towards the Article Processing Charges?
75% of the amount paid will be refunded when your article is under the Technical check phase
50% of the amount paid will be refunded when your article is paginated.
There will not be any refund in case if your article is Published.

What is the Procedure for refund or cancelling the payment?
R
efund or Cancellation in other cases will be initiated within 15 working days after receiving a written request and the author(s) need(s) to provide their Bank Details such as Account Number, Branch and Bank name, Beneficiary name, IFSC Code, Swift Code, or Paypal details in case of foreign Payments.