Complaints Policy

Complaints relating to the Phcog.Net Journals in general or  Editors or actions of the Staff should be referred directly to the Publishing Editor. Complaints may be made by email, phone or letter.
Phcog.Net
# 17, II Floor, Buddha Vihar Road,
Cox Town, Bangalore 560 005, INDIA
P : +91-80-65650760
E  :  publishing@phcog.net  
All complaints will be acknowledged within three working days. If possible a definitive response will be made within two weeks. If this is not possible an interim response will be given within two weeks. Further interim responses will be provided until the complaint is resolved.
Committee on Publication Ethics
The Committee on Publication Ethics (COPE) has outlined guidance for handling complaints, namely:
 15.1. Editors should respond promptly to complaints and should ensure there is a way for dissatisfied complainants to take complaints further. This mechanism should be made clear in the journal and should include information on how to refer unresolved matters to COPE.
 15.2. Editors should follow the procedure set out in the COPE flowchart on complaints.